Customer Reviews For UPS Worldwide Saver®
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UPS Worldwide Saver®
4.5 405122/07/2024 Unhappy CustomerWatch out for Extra Charges after shipping
By Unhappy Customer on 22/07/2024
Package said expected delivered on 12th, but got delivered on 22nd. First and last time I ship with UPS.
After measuring an envelope with 6 pages and entering a larger weight than the original. Parcel Monkey then charged me an extra $8 that is 18% extra to my card after purchase, claiming that it weighed less. I'm not kidding you. My letters weighed less so Parcel Monkey charged me more after shipping.
Not to mention that the website won't let you enter a smaller weight than 1kg or 1lb. So if you are shipping documents, your weight will always be less and so they will always come back and charge you again. That is simply wrong. The document envelope is a standard charge item, how it gets an extra charge for weight is baffling to me.Parcel Monkey replied on 22/07/2024
Dear Charles,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We have submitted this issue to our refunds team for review. We will provide you with an update regarding this charge as soon as possible.
Thank you for your patience and understanding.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Saver®
4.5 405520/07/2024 Tiponi Potts
By Tiponi Potts on 20/07/2024
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UPS Worldwide Saver®
4.5 405119/07/2024 Conor
By Conor on 19/07/2024
Disappointed my mother had to pay an import charge for a delivery to Europe. Maybe I should’ve read the laws myself, but a heads up from the courier would’ve been nice instead she was hassled for another payment without my knowledge.
Parcel Monkey replied on 24/07/2024
Dear Conor,
I’m really sorry to hear about the import charge your mother had to pay. We understand how frustrating this situation must be. Importation fees are outlined in our terms during payment, and it’s unfortunately the responsibility of the sender or recipient. We appreciate your understanding and will take your feedback into account to improve our service.
Best regards,
The Parcel Monkey Team -
UPS Worldwide Saver®
4.5 405519/07/2024 Kathleen Ann Christensen
By Kathleen Ann Christensen on 19/07/2024
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UPS Worldwide Saver®
4.5 405318/07/2024 JimBob
Longer Than Expected
By JimBob on 18/07/2024
The delivery time from drop off in the US to delivery in the UK was longer than previously experienced.