Customer Reviews For UPS® Ground

Parcel Monkey replied on 18/04/2024

Dear Nav,
Thank you for taking the time to review our service. We are truly sorry to hear about your recent experience with UPS and the condition in which your food items arrived. Please accept our most sincere apologies for the inconvenience and disappointment caused.
We understand that timely delivery is crucial, especially for perishable goods, and it is regrettable that we did not meet the expected delivery timeframe. While we strive to maintain a high success rate in our deliveries, we acknowledge that delays can occur due to the complex nature of shipping logistics and the high volume of parcels we handle daily.
It is important to note that UPS generally advises against shipping perishable food items because they are subject to spoilage due to unexpected delays and varying temperatures during transit. This is why food items are strictly prohibited in our shipping guidelines.
We value your feedback as it helps us to improve our services. Rest assured, this incident does not reflect the standard of service we aim to provide.
Once again, we apologize for the poor service you received and the frustration it has caused.
Kind regards,
The Parcel Monkey Team