Customer Reviews For UPS® Ground
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UPS® Ground
4.8 2958124/09/2024 Quang T LamBy Quang T Lam on 24/09/2024
I get surcharge for the package without notice, so feel not comfortable, it is better to refuse if they know that overweght at beginning when I drop off
Parcel Monkey replied on 30/09/2024
Thank you for your feedback, Quang. The surcharge you received was due to a handling fee because the shipment was not encased in a corrugated cardboard box, which is standard practice and aligns with UPS's handling policies for certain packaging types. Unfortunately, the drop-off location will accept packages regardless of compliance with these policies, but the surcharge is applied later during processing. We apologize for any inconvenience and appreciate your understanding.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2958524/09/2024 James campos
By James campos on 24/09/2024
Faster
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UPS® Ground
4.8 2958122/09/2024 Michael Kane
By Michael Kane on 22/09/2024
This was perhaps the worst experience I have ever had with a company. Between the courier's lack of responsiveness and Parcel Monkey's inability to push for a resolution through for my issue, it took several MONTHS to come to closure and constant nagging by me to even get that far. While the Parcel Monkey team was pleasant enough in my dealings with them, the reality is that resolution took way longer than it should have. This will likely be my first and only transaction with Parcel Monkey.
I find it interesting that you asked for a review of the courier but not a review of yourselves.Parcel Monkey replied on 30/09/2024
Thank you for sharing your experience, Michael. We sincerely apologize for the frustration and delays you encountered. As a third-party service, we can only forward your requests and concerns to the agent handling your shipment. Our customer support team has been actively following up with the courier, but unfortunately, we have not received timely responses, and we understand how disappointing that can be. We appreciate your patience and feedback, and we’re committed to improving our communication and resolution processes. Thank you for your understanding.
Best regards,
The Parcel Monkey Team -
UPS® Ground
4.8 2958521/09/2024 Billy P Smith
By Billy P Smith on 21/09/2024
Great service at excellent Prices
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UPS® Ground
4.8 2958521/09/2024 Cat West
Care package to Ellen at assisted living.
By Cat West on 21/09/2024
UPS drop off was easy as pie. My label was accepted without question, my package was tracked and delivered as promised. Nice work UPS! Thanks Parcel Monkey! Some of the restrictions were confusing, but I complied with the requirements and it went smoothly.